Return Policy on zentaifan.com

To guarantee our customers’ benefits, our Return Policy as below:

If your suit did not arrive in time?

None of company includes Zentaifan.com, can guarantee your packages will arrive in a week. We only can guarantee the date when your suit/costume is shipped out. Usually, it takes 5-7 working days for delivery.

If your suit does not fit well?

If we made your suits/costumes in wrong measurements, please feel free to contact us via service@zentaifan.com and we will arrange the return for you as soon as possible. Please note: If we make your suit according to the measurements you provide and the suit/costume you received matches the measurements, whatever it fits or not, we will not accept return request.

If the suit you received have quality problems?

If there are quality problems on your suits/costumes, such as slit(s), hole(s), color fading and other quality problems, please feel free to contact our customer service department via service@zentaifan.com and we will arrange the return for you as soon as possible Please notice that color aberration due to the color effect by the PC monitor and weather condition is not included.

To apply for return, customers must contact us within 3 days after the date when they receive their suits/costumes. Otherwise, we may deny the return request.

 

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